shopee return

2019 Experience with Shopee Returns

I was initially uncertain on whether my Shopee return would be accepted or not and it ended quite well for me so I’m writing about it here.

First of all, I processed this Shopee return from a Shopee Mall seller so I feel like that made the return so much easier.

After you click on the ‘Return/Refund’ button on your item, you have to fill up the screen that comes up next:

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Now I returned this pair of jeans because it didn’t fit me. I first messaged the seller if it was okay for me to return it and they said I should just try and see if Shopee would process it or not. I chose ‘Received a faulty product (e.g. malfunction, does not work as intended’ as the ‘Reason’ for this return. Then I entered the ‘Description’ and my email as you can see in the image above.

After clicking on ‘Submit’, you have to wait for a Return/Refund notification.

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Once you get it and open it, you get a Return Bar Code and a Return ID QR Code. I took a screenshot of this but when I went to M Lhuillier, I didn’t get to use it at all, rather I just wrote the serial number on their form like a pleb.

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Next step is to go to M Lhuillier to return the item since free shipping is only available there. Like I said, I did not use the screenshot at all, so make sure you have the serial number with you. And make sure that the item you are returning is in its original packaging. After you’ve filled up their forms and they’re finished with encoding, the staff is gonna give you a return waybill that you have to upload in the app.

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After clicking on ‘Ship’, the waiting game for your Shopee return begins.

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Three days later I got an email saying that my refund has been approved!

I feel like doing the following made my Shopee return go smoothly:

  • Returning an item from a Shopee Mall seller
  • Messaging the seller before processing the return and getting their approval (sorta)
  • Returning an item in its original packaging

I have a feeling trying to process a return for a non-Shopee Mall seller is going to be a lot harder so I don’t even try to mess with them.

See this link for Shopee’s official guide on their refund/return process.

Thank you for sticking up to this point! Give a Like if you found this post of any use, Share to help others with their return process, and good luck with your Shopee return! Hoping to see you in the next post!